Teaching and learning sequences
Making clients feel comfortable
Speaking strategies
Speaking strategies goal-setting
Role-play cards
Active listening
Active listening - worksheet
Noticing strategies - worksheet
Body language in use
Body language and communication
Body language and culture discussion
Body language in use - worksheet
Workplace scenarios
Getting to know your clients better
Conversation starters
Asking follow-up questions
Asking follow-up questions - worksheet
Practising follow-up questions
Reflection - worksheet
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