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Sandy Millar
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View comments from Sandy Millar, Learning & Development Consultant at Counties Manukau District Health Board, taken at the Symposium in Hamilton, July 2011.
Key content
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The importance of building relationships for successful workplace literacy and numeracy training
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The 'Rachel Hunter' effect for organisational change
Transcript
I guess probably the most important thing for us is getting that high level support from people in the organisation.
But so to is the next level where we’ve got charge nurse managers who are allowing their staff to go on programs. They need to be buying into it too, because one: they have to know that the person is learning something that’s of value to them; and secondly, they need to know that they can cover that person while they’re not in the workplace. And so there’s some logistical things that that-level person needs to be keen about and buy into.
I think the most important thing is the Rachael Hunter one, you know: "It won’t happen overnight but it will happen". And that’s the thing that we’ve learned as we’ve gone along, that actually it takes a while to change people’s ideas about literacy. I’m working in the health sector and their primary focus is clinical not education. They operate quite literally in a different way, and getting them to make that shift that they can do something to change the behaviour of their staff in a non-clinical way is really important. The other one that I think that is probably really significant is that they develop intimate relationships with their providers, and we’ve done that with the providers that we’re using. So they know what’s going in the organisation, they know what the organisation messages are; but they also know the stuff that’s not going so well and they can talk to the students about that.
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