Te Arapiki Ako
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Workplace language enrichment strategies

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Last updated 23 November 2012 10:48 by NZTecAdmin

This module presents a discussion on issues that may arise from first language differences in the workplace. It also presents a model of language appropriate for the workplace and describes how structured conversations can be used to develop employees communication skills in a workplace context. This module will suit tutors working with ESOL learners within the workplace.

Key content

Language issues in the workplace -- immediate impacts:

  • Instructions not understood
  • Importance of tasks not understood
  • Task feedback cycles not completed
  • Mitigation across hierarchies
  • Paralinguistic cues missed (humour, sarcasm via tone, inflection, etc.)

Language issues in the workplace -- long-term impacts:

  • Inefficiencies
  • Mistakes
  • Poor team unity
  • Rapport breakdown
  • Lack of trust
  • Growth in productive capacity slows

Components of language:

  • Phonology
  • Syntax
  • Morphology
  • Semantics
  • Pragmatics

Structured conversation levels:

  • Modelling
  • Responding
  • Initiating



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Knowing the Demands Knowing the Learner Knowing the What to Do

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